Hi ​@siix we have looked into the charges you mentioned and they were all triggered by data usage while roaming, with no Canadian usage throughout. For more details, please check the usage section in self serve.

For more information on how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

The charges are valid, but if you would like to dispute them further you can schedule a call-back through our Koodo Assist or send us a private message on social media via Facebook, X/Twitter or Instagram.

Hi there, 

I’ve been trying to schedule a call back however, it keeps redirecting me to this page. I would like to go forward with the dispute please as no data was used.

Please use one of the methods above to dispute the charges further. If you cannot schedule a callback you can send us a message via our social media channels.