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J
jarif092New Participant
asked in Manage your Koodo perks
cant choose free perk

Can’t choose perk, please add rollover data as my free perk 

61
Koodo Community Team
J
JackyINew Participant
posted in Roaming Charges
Roaming charges

Once again I've been charged for roaming. Never left Canada. I live near the border. My phone roaming is turned off yet I am still charged most months. Please deactivate this feature. I will never roam and use roaming in the states if I ever choose to go there. Please refund the charges. 

41
Koodo Community Team
N
Nathaniel.SNew Participant
asked in Manage your Koodo perks
Garbage website

I have been trying to change my perks for the last 4 months and your garbage website crashes every time no matter what I do.  I’ve done all of the recommended steps to change it and nothing works. Dear god how do you have the same issue for 4 months straight. Not to mention YOU DONT HAVE AN ACTUAL HELP LINE ITS JUST A GOD DAMN ROBOT UNLESS I REQUEST A CALL BACK. If your prices werent so cheap Id go somewhere else for this.

144
Koodo Community Team
R
ReagleNew Participant
posted in Roaming Charges
Roaming charges

I have been charged roaming charges for two billing cycles, but never left Canada.  Can you please credit my account

82
Koodo Community Team
B
BethpNew Participant
asked in Roaming Charges
roaming charges billed but never left canada

I was charged 3 x $14 for roaming but I never left Canada. Please remove these charges. Thanks.  

82
Koodo Community Team
J
JoanM2025New Participant
asked in Roaming Charges
Roaming Charges but never left Canada

My bill was charged 3 times at $14 a min for a total of $42.  I never left the country.  Please remove these charges.  

92
Koodo Community Team
J
JovyNew Participant
posted in Roaming Charges
roaming

Hi, 2 months straight charged for roaming. Never left the country Live in border city. Please reverse. Thank you

82
Koodo Community Team
K
koocusNew Participant
asked in Seasonal hold
Temporary Account suspension

How can I temporarily suspend my account when I am outside the country?

62
Koodo Community Team
K
KatyaNew Participant
posted in Seasonal hold
I left Canada and I want to keep my phone number. put my plan in hold!!!!!

I left Canada and I want to keep my phone number. put my plan on hold!!!!!

92
Koodo Community Team
B
bperland79New Participant
posted in Roaming Charges
Roaming charges

roaming charges for two days on my April bill but I was not out of Canada

171
Koodo Community Team
K
KmaherNew Participant
asked in Roaming Charges
charged for roaming when i never left the country

I was recently charged 42$ for roaming but I never left the country. These charges are false and need to be removed. This whole situation is very frustrating and I'm on the verge of cancelling my Koodo account and service. Please call me back so I can talk to a live rep. No more digital reps.karim

133
Koodo Community Team
J
JBarlowNew Participant
asked in Roaming Charges
help

I was charged roaming when I never left the country. Please correct it. Thanks! 

31
Koodo Community Team
G
gmarnold99New Participant
asked in Roaming Charges
Incorrect Roaming Charge

Hi there,I live in Victoria BC, Canada and was charged a roaming fee despite not being in the US. I am hoping you can reverse this fee please

241
Koodo Community Team
M
MyrnaNew Participant
posted in Roaming Charges
Roaming charges

I was wrongly charged roaming fees please correct my bill

31
Koodo Community Team
N
NikkiNew Participant
asked in Roaming Charges
roaming

Been charged a roaming fee twice now and never left Canada. Can we get these reversed? 

81
Koodo Community Team
S
sb5of8New Participant
asked in Roaming Charges
Roaming charges billed but I never left Canada

I am traveling, in Tecumseh Ontario and have been billed roaming charges but never left Canada.I have changed my phone settings to only connect to Koodo, but please remove the erroneous charges.Thanks

562
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P
PepieNew Participant
asked in Roaming Charges
Incorrect Roaming charges

You have charged me roaming fees, on my last bill. I never left Canada. I was close to the US Border, but I never left.I would like these changes to be taken off.

81
Koodo Community Team
A
antaeus47New Participant
asked in Roaming Charges
Please cancel roaming charges

Never left Canada; was on 0th Ave in Langley, which is inches from the border.

31
Koodo Community Team
A
afitzgerald1New Participant
asked in Roaming Charges
Incorrect Roaming Charges

Charged roaming fees on my latest bill. I was close to US border but never left Canada. Please review and amend, thank you. 

161
Koodo Community Team
W
w1383838New Participant
asked in Roaming Charges
Incorrect Roaming Charges

Was charged $7 of roaming when I wasn’t even in the US in March 2. Please waive and refund.

133
Koodo Community Team
J
JourneyNew Participant
asked in Manage your Koodo perks
help

I wanted to cancel my account the end of January I called with you guys first week of January and I asked about what I wantedAnd The assistance said I need to pay once more and then I don’t need to pay anymore after last bill on JanuaryI paid it Why Did I get the bill on March?I’m not in Canada anymoreCould you please help me?Thank you

51
Koodo Community Team
M
MarcbourgoinNew Participant
asked in Roaming Charges
roaming charges reversal

I live in canada and was recently charged roaming fees even tho i never left canada. Can these charges be reversed please.

41
Koodo Community Team
J
J.welchNew Participant
asked in Manage your Koodo perks
Unable to Add Perk

Error message occurs when trying to add Perk (voicemail)  Thanks

61
Koodo Community Team
S
Sdion96New Participant
asked in Roaming Charges
Easy Roam charge

I was charged an "Easy Roam" fee on my bill but I never left Canada. My roaming setting was also off. I simply visited my parents and it probably went of a US tower due to its proximity to the border. Can you please credit this this fee? Appreciate your time and effort. Thanks

81
Koodo Community Team
N
Noraali10New Participant
asked in Arrêt temporaire
pause temporarily

Can I please pause my services asap as I am out of the country?

51
Koodo Community Team

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