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Eric PNew Participant

Easy roam was charged to my account while traveling in Southern Alberta on July 11, 2026. Did not cross the boarder.Please credit the charge.Thank you.

121

30 days ago

Ayodeleo

Seasonal hold

Pause my account

I am abroad and would like to pause my plan but keep my additional stream+ services. Can someone help with this please?Thanks!

101

3 months ago

AwkdNew Participant

Roaming Charges

please remove easy roam charges from upcoming bill

I drove near the border of Canada but did not cross into it and received a text about Easy Roam activating for a daily charge. Please remove this charge from my upcoming bill as I did not cross the border into the United States. Thank you.

141

4 months ago

Jan33New Participant

Seasonal hold

Pause my plan

I‘m in Korea for three months and i would like my phone on hold. I already tried through the self service page but the page is freeze and not proceed.

276

4 months ago

Abigailsos2New Participant

Seasonal hold

Seasonal Hold

I would like to put my subscription on pause until September 2026, but the website said theres only one time a year to do it.

4 months ago

KitNew Participant

Seasonal hold

Moved overseas and need to get a seasonal hold

Please help me get my plan on seasonal hold

5 months ago

SssNew Participant

Roaming Charges

roam charge

Hello, I was charged roaming but did not leave the country. Can the charges please be reversed? Thanks

163

6 months ago

SymbolNew Participant

Manage your Koodo perks

Someone there to talk by chat

Hi there,I'm a Koodo customer and I do have some questions about another package, but I'm hearing impaired and I do need a real person to talk by chat.If there any possibility about my inquiry?Thanks in advance.

111

6 months ago

HatesMakingAccountsNew Participant

Remove roaming charges from my billProposed

I'd love to get the roaming charges removed from my latest bill. At no point did I authorize roaming, nor did I use it. Would also love it if the way to get charges removed wasn't through a semi-public forum.

101

11 months ago

Alli2000New Participant

Accidental roaming USProposed

My husband and I (both on my account) have accidental roaming charges on Aug 2. Please reverse.

383

I am abroad and would like to pause my plan but keep my additional stream+ services. Can someone help with this please?Thanks!

101