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Unanswered questions

44 Topics
J
jarif092New Participant
asked in Manage your Koodo perks
cant choose free perk

Can’t choose perk, please add rollover data as my free perk 

61
Koodo Community Team
N
Nathaniel.SNew Participant
asked in Manage your Koodo perks
Garbage website

I have been trying to change my perks for the last 4 months and your garbage website crashes every time no matter what I do.  I’ve done all of the recommended steps to change it and nothing works. Dear god how do you have the same issue for 4 months straight. Not to mention YOU DONT HAVE AN ACTUAL HELP LINE ITS JUST A GOD DAMN ROBOT UNLESS I REQUEST A CALL BACK. If your prices werent so cheap Id go somewhere else for this.

144
Koodo Community Team
B
BethpNew Participant
asked in Roaming Charges
roaming charges billed but never left canada

I was charged 3 x $14 for roaming but I never left Canada. Please remove these charges. Thanks.  

82
Koodo Community Team
J
JoanM2025New Participant
asked in Roaming Charges
Roaming Charges but never left Canada

My bill was charged 3 times at $14 a min for a total of $42.  I never left the country.  Please remove these charges.  

92
Koodo Community Team
K
koocusNew Participant
asked in Seasonal hold
Temporary Account suspension

How can I temporarily suspend my account when I am outside the country?

62
Koodo Community Team
K
KmaherNew Participant
asked in Roaming Charges
charged for roaming when i never left the country

I was recently charged 42$ for roaming but I never left the country. These charges are false and need to be removed. This whole situation is very frustrating and I'm on the verge of cancelling my Koodo account and service. Please call me back so I can talk to a live rep. No more digital reps.karim

133
Koodo Community Team
J
JBarlowNew Participant
asked in Roaming Charges
help

I was charged roaming when I never left the country. Please correct it. Thanks! 

31
Koodo Community Team
N
NikkiNew Participant
asked in Roaming Charges
roaming

Been charged a roaming fee twice now and never left Canada. Can we get these reversed? 

81
Koodo Community Team
P
PepieNew Participant
asked in Roaming Charges
Incorrect Roaming charges

You have charged me roaming fees, on my last bill. I never left Canada. I was close to the US Border, but I never left.I would like these changes to be taken off.

81
Koodo Community Team
A
antaeus47New Participant
asked in Roaming Charges
Please cancel roaming charges

Never left Canada; was on 0th Ave in Langley, which is inches from the border.

31
Koodo Community Team
A
afitzgerald1New Participant
asked in Roaming Charges
Incorrect Roaming Charges

Charged roaming fees on my latest bill. I was close to US border but never left Canada. Please review and amend, thank you. 

161
Koodo Community Team
W
w1383838New Participant
asked in Roaming Charges
Incorrect Roaming Charges

Was charged $7 of roaming when I wasn’t even in the US in March 2. Please waive and refund.

133
Koodo Community Team
J
JourneyNew Participant
asked in Manage your Koodo perks
help

I wanted to cancel my account the end of January I called with you guys first week of January and I asked about what I wantedAnd The assistance said I need to pay once more and then I don’t need to pay anymore after last bill on JanuaryI paid it Why Did I get the bill on March?I’m not in Canada anymoreCould you please help me?Thank you

51
Koodo Community Team
M
MarcbourgoinNew Participant
asked in Roaming Charges
roaming charges reversal

I live in canada and was recently charged roaming fees even tho i never left canada. Can these charges be reversed please.

41
Koodo Community Team
J
J.welchNew Participant
asked in Manage your Koodo perks
Unable to Add Perk

Error message occurs when trying to add Perk (voicemail)  Thanks

61
Koodo Community Team
S
Sdion96New Participant
asked in Roaming Charges
Easy Roam charge

I was charged an "Easy Roam" fee on my bill but I never left Canada. My roaming setting was also off. I simply visited my parents and it probably went of a US tower due to its proximity to the border. Can you please credit this this fee? Appreciate your time and effort. Thanks

81
Koodo Community Team
N
Noraali10New Participant
asked in Arrêt temporaire
pause temporarily

Can I please pause my services asap as I am out of the country?

51
Koodo Community Team
E
ellguyNew Participant
asked in Roaming Charges
I received roaming charges for US but remained in Canada both times. Please fix and credit my account

I received roaming charges for US but remained in Canada both times. Please fix and credit my account

204
E
L
LulubuisNew Participant
asked in Roaming Charges
roaming charge

I was in the USA but had my roaming off and got charged for a phone call I did not answer, I can see from my plan that to activate easy roam you need to call or answer a phone call but I did not answer it I let it ring. I can see from my phone history that it was a missed call but I was still charged the $14. Could this please be fixed and removed. Thank you

103
Koodo Community Team
R
RversluisNew Participant
asked in Roaming Charges
roaming charges

Hello! I’ve had 3 roaming charges over the past month, when I haven’t left Canada at all. I don’t even have a passport, lol. I do have a job directly beside the boarder, but I have no left Canada at all! Thank you 

51
Koodo Community Team
G
GokulNew Participant
asked in Roaming Charges
Roaming charges.

I have charged for easy roam. However i haven't used it. This is my first time traveling with koodo. I am highly disappointed. I had no issues with virgin for the last 5 years. I am going to change to virgin back if u are not willing to take off the roaming charges. 

347
Koodo Community Team
J
Jaser899New Participant
asked in Roaming Charges
inapproproate roaming charges

Please remove roaming charges and credit for past several bills. I have not left Canada. I also find it extremely disappointing and troubling for privacy reasons that we are required to post publicly in order to have our account rectified. Is this legal?

133
Koodo Community Team
H
hca123New Participant
asked in Roaming Charges
Easy Roam Charge

I have an Easy Roam charge for $16 on my March bill but did not leave Canada. Please credit the $16 to my account. 

41
Koodo Community Team
C
cycle123New Participant
asked in Roaming Charges
Roaming charges dispute

On my most recent bill, I was charged a USA roaming fee. I did not leave Canada.Please reverse my roaming charges, as this was charged in error, thank you. 

151
Koodo Community Team
S
Sp14New Participant
asked in Roaming Charges
roaming charge

Hi I have a 1 min roaming charge for March 26 but no record of making calls/texts on this date 

41
Koodo Community Team

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