I recently accpeted a special offer to get a new phone and plan. When I log into Self Serve, I get prompted to pick my Perk (and I was told that one did come with that plan). When I try to submit the changes, it tells me "No Perk Selected", even though I had clearly checked the box beside "Premium Voicemail". I tried to select the other Perks I don't want too, but the same thing happened. Am I missing something?
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Hi
We can definitely look into it! Can you please confirm the last two digits of the phone number for which you try to select the perk?
Sure. 67
Thank you!
We were unable to add it on our end however, we have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.
We apologize for the inconvenience created!
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