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Plans and services

this section is for plans and services inquiries

12 Topics
J
jarif092New Participant
asked in Manage your Koodo perks
cant choose free perk

Can’t choose perk, please add rollover data as my free perk 

61
Koodo Community Team
N
Nathaniel.SNew Participant
asked in Manage your Koodo perks
Garbage website

I have been trying to change my perks for the last 4 months and your garbage website crashes every time no matter what I do.  I’ve done all of the recommended steps to change it and nothing works. Dear god how do you have the same issue for 4 months straight. Not to mention YOU DONT HAVE AN ACTUAL HELP LINE ITS JUST A GOD DAMN ROBOT UNLESS I REQUEST A CALL BACK. If your prices werent so cheap Id go somewhere else for this.

144
Koodo Community Team
K
koocusNew Participant
asked in Seasonal hold
Temporary Account suspension

How can I temporarily suspend my account when I am outside the country?

62
Koodo Community Team
K
KatyaNew Participant
posted in Seasonal hold
I left Canada and I want to keep my phone number. put my plan in hold!!!!!

I left Canada and I want to keep my phone number. put my plan on hold!!!!!

92
Koodo Community Team
J
JourneyNew Participant
asked in Manage your Koodo perks
help

I wanted to cancel my account the end of January I called with you guys first week of January and I asked about what I wantedAnd The assistance said I need to pay once more and then I don’t need to pay anymore after last bill on JanuaryI paid it Why Did I get the bill on March?I’m not in Canada anymoreCould you please help me?Thank you

51
Koodo Community Team
J
J.welchNew Participant
asked in Manage your Koodo perks
Unable to Add Perk

Error message occurs when trying to add Perk (voicemail)  Thanks

61
Koodo Community Team
N
Noraali10New Participant
asked in Arrêt temporaire
pause temporarily

Can I please pause my services asap as I am out of the country?

51
Koodo Community Team
R
RavinderNew Participant
posted in Seasonal hold
I need to pause my services temporarily

Hello,I want to pause my cellular services until September 15, 2025, since I am already travelling and I don’t need this service.

71
Koodo Community Team
C
cccNew Participant
asked in Manage your Koodo perks
request to change my free perk

Hi,Unfortunately, the incorrect perk has been added to my account.I would like to change my “international sms” perk to “unlimited long distance call pack” perk but it is asking to add extra $10 per month. I do not have the option to change the perk, but only the option to add additional. Could someone help me just change my perk to “unlimited long distance call pack” without having to pay extra for the perk?Thank you

175
Koodo Community Team
J
JaimeNew Participant
asked in Seasonal hold
I am on a vacation, and wondering to activate seasonal hold

I’m on a vacation so I want to start seasonal hold. I will be back on May 4. I would like to know if I’m possible to resume the same plan when I back if I activate seasonal hold!

61
Koodo Community Team
A
abc122New Participant
asked in Manage your Koodo perks
It looks like you can’t choose a Perk right now.

Unlimited International SMS

61
Koodo Community Team
H
HamidNew Participant
posted in Seasonal hold
Cancel Request

Hi i want to cancel one of my lines sou would you remove it?

11
Koodo Community Team

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