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Manage your Koodo perks

Issues with updating or changing your perk? Send us a message by creating a post here. Use your Koodo logins to start. We will reply within 24hrs.

  • 4 Topics
  • 8 Replies
4 Topics
I
ireneorysiaNew Participant
asked in Manage your Koodo perks
cannot add perk

I have tried multiple times to add a perk - 10G data.  System has bugs, will not allow the perk to be added/confirmed. HELP. HELP!!!!!!! Getting super frustrated with your system.  Need assistance! 

103
Koodo Community Team
K
KentenNew Participant
asked in Manage your Koodo perks
Perk Updating not working

I recently changed my perk online through Self Serve. Every time I log in, my old Perk still appears. When I try to change it again, it says the change has been made and that an email was sent—but I never received any email, and my Perk has not actually updated.Could you change my Perk from Data roll over to speed boast.

123
Koodo Community Team
C
clarematthewsNew Participant
asked in Manage your Koodo perks
please remove roaming charges for august 5

I was not out of the country August 5 but was charged roaming charges  please remove them thank you 

31
Koodo Community Team
D
dave_arcandNew Participant
asked in Manage your Koodo perks
Is my perk added?

I had a plan with the added perk of rollover data.  I just upgraded my phone and selected a plan that had rollover data.  In self serve, it says I need to select my perk.  Once I go to select, rollover data already has the check mark.  I go Next and it says no perk selected.  Is rollover data activated on my account?

51
Koodo Community Team

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