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Manage your Koodo perks

Issues with updating or changing your perk? Send us a message by creating a post here. Use your Koodo logins to start. We will reply within 24hrs.

  • 4 Topics
  • 5 Replies
4 Topics
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PEI LumberjackNew Participant
asked in Manage your Koodo perks
Wrong bill amount

About 3 weeks ago, I changed my plan from a Tab to BYOD. At the time, I checked my tab balance and both we’re at 0 and the agent confirmed I had finished paying off my tab. He then confirmed that my plan would be $45 ( - $10 a month for atuo-pay) and my total would be $41. But I got my bill on Friday and their is still a $25 tab charge. I need this corrected?

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TTigerNew Participant
asked in Manage your Koodo perks
Cannot change Perk

Hi there, I’m unable to add the Premium Voicemail Perk to my plan. It was working before I changed to a new plan a few months ago and it still shows as my selected Perk, but it’s not actually active and any attempt to select it again or change my current Perk now fails.Can someone from the Koodo team please make this change? Let me know if any more information is required. Thanks!

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HillNew Participant
posted in Manage your Koodo perks
cant add perk

Trying to add perk to ***-***-*078 and it will never allow me to add want roll over data added .

21
Koodo Community Team
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BrubyNew Participant
asked in Manage your Koodo perks
changing my plan

we are trying to change the plan for ***-***-*342 it keeps saying cant pick a perk at this time. I would like to change it to 100 g of data 5g, it goes to pick your perk I selected 5g boost and then it says I can't pick a perk at this time. Can you help me

31
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