I recently accepted a special offer to get a new phone and plan. When I log into Self Serve, I get prompted to pick my Perk (and I was told that one did come with that plan). When I try to submit the changes, it tells me "No Perk Selected", even though I had clearly checked the box beside Unlimited Long Distance Pack. I would like assistance with this from Koodo as I believe the problem is on your end. I have tried selecting a different perk just to see if that would reset it but that doesn’t work either. I have changed the plan on both phones on this account and need the perk applied to both new plans. Koodo - please contact me.
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Hi
We are sorry to hear that you are experiencing issues with managing your perks.
We have checked and we have been able to set the free perk Unlimited Long Distance Pack for you on both lines. It should now show properly on your account.
Feel free to check it out and let us know if you have further questions.
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