For the last several weeks I have been running into this error when trying to change my plan from Self Serve. I was finally able to change my plan by NOT choosing a perk, but I would still like to have the option to choose one (rollover data, premium voicemail, etc.) , given that it has been offered to me.
I have tried using different devices and using a private browser, which made no difference.
The last error code I received: Transaction ID here: U1730164434461I67081
Hi
We are sorry to hear that you are experiencing issues in choosing a perk.
Can you please let us know which perk you’d be interested in?
Hello,
I was hoping for rollover data.
Thank you.
Thank you
We have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.
We apologize for the inconvenience created!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.