Hi @TP1 

We can definitely look into it!

Is it on the line ending in *19 that you want to add the perk? 

Yes, please

Thank you!

Unfortunately, we were unable to add it for you,  however, we have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.

We apologize for the inconvenience created! 

Still the same error : Transaction ID here: U1731604974424I43568

I have been facing the same issue for weeks and cannot change plan while trying to add a perk. 

Hello ​@TP1 

We verified and issued a form to investigate and for the perk to be added. It will show in the Self Serve account as soon as it is added. Please allow 2-3 business days as time-frame. 

​@mazr922  can you try to change the rate plan and skip adding the perk for now ?