It looks like on my most recent bill I have an accidental roaming charge on December 22nd - 14 dollars for 1 minute.
I live in white rock, British Columbia close to be border. So I frequently have my cell service attempting to connect to the US towers. I do not allow roaming on my device to prevent this so I am uncertain how the charge accrued on December 22nd. I am looking to get this charge removed.
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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