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Roaming

The place to post all your roaming inquiries

12 Topics
R
RussNew Participant
asked in Roaming Charges
Minutes and Message charges on this new bill.

 I wish to speak to an agent. I live on the north shore of Lake Erie in Selkirk, Ontario Canada and have not travelled outside of Canada. I would like to be credited.

30
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K
KDriscollNew Participant
asked in Roaming Charges
Erroneous roaming charges

Please reverse the US roaming charge on my last bill. I did not leave the country, I was just close to the border (on Grand Manan Island)Thank you,Kendra 

10
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K
KarajNew Participant
asked in Roaming Charges
Accidental Roaming Charges

Please reimburse roaming charges from last bill. I was on Vancouver Island, I did not leave Canada. 

10
K
J
Jessica AlexandraNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

Please remove the roaming charges from my bill for the last cycle, as I did not leave Canada. Thank you.

71
Koodo Community Team
A
AnaNew Participant
asked in Roaming Charges
accidental roaming charges

Please remove accidental roaming charges 

71
Koodo Community Team
O
oaaron12New Participant
asked in Roaming Charges
Incorrect Roaming Charge

I have a roaming charge on my latest bill despite not leaving the country. Could someone please review and remove this charge. 

91
Koodo Community Team
J
JennydawneNew Participant
asked in Roaming Charges
incorrect roaming charged

I received roaming charges on my Bill when I was not out of the country. I was close to the border, but not in the United States and I would like them reversed. 

142
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SydneyjstewartNew Participant
asked in Roaming Charges
incorrect roaming charge

I received a roaming charge on my phone bill that was incorrect. I did not travel to the USA. I live by the border of Buffalo NY and my phone switched over. I’m looking to receive a credit on my next bill. 

61
Koodo Community Team
C
Carley777New Participant
posted in Roaming Charges
Roaming Charges

Please any credit Roaming charges on my account. It's my son's phone & he has not left Vancouver Island B.C.

41
Koodo Community Team
Q
QQQQNew Participant
asked in Roaming Charges
Incorrect roaming fees

Incorrect roaming fees. Charged as sending “US Text messages”, never left Canada. Why am I having to make a community post for all to see? “The community” can’t help me and shouldn’t have to with a service I’m paying for.

61
Koodo Community Team
P
Petis PasNew Participant
asked in Roaming Charges
Incorrect roaming fees

I live on Vancouver Island Canada. I was hiking the West Coast Trail on the island the entire time. I got notified of a roaming fee so I instantly went on airplane mode and had roaming turned off. I received a roaming charge on my bill even though I should never have connected to that network in the first place. 

112
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J
J.C.New Participant
asked in Roaming Charges
accidental roaming charge

Hi. I got accidentally charged 14$. May i please have this removed? Thank you.

91
Koodo Community Team

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