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Roaming

The place to post all your roaming inquiries

38 Topics
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IncorrectlychargedNew Participant
asked in Roaming Charges
incorrect us roaming charge

Hi,  today I received An incorrect USA roaming charge when I was still in Canada. We were in Mallorytown , Canada and my phone sent a notification alerting that ‘easy roam’ would be charged for use and it’s been added to my bill. Please remove the additional fees 

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LuxyNew Participant
asked in Roaming Charges
Roaming charge

There is a roaming charge on my account on June 15. I did not leave the country. Please remove this charge. Thx.

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M HotoNew Participant
posted in Roaming Charges
US

Hi! Once again I have roaming charges on my phone bill. We live close to Lake Erie. Roaming is off. 🤷‍♀️ I would like this removed please. 

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fordsvtNew Participant
asked in Roaming Charges
Raoming Charges.

I received a roaming text.  I’m in Canada. But was close to the USA border. This was a 1522 today.  can you reverse the charge please. thank you. 

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C
CrewNew Participant
posted in Roaming Charges
roaming charges

I have two charges for $14 each on our bill that I just paid. We haven’t travelled to USA since first week in May. This bill is from June to July.  I am not sure why we have 2 charges as we have not travelled.  Could you please look into this and adjust it. Thank you

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Koodo Community Team
C
CEW123New Participant
asked in Roaming Charges
roaming charges

I was charged US EasyRoam for May 28 and June 9 while in the Capital Regional District of Victoria, BC

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Koodo Community Team
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John BNew Participant
asked in Roaming Charges
excess roaming charge

I have a excess data roaming charge of $10. I live close to the US border.

41
Koodo Community Team
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RBLJNew Participant
asked in Roaming Charges
Reverse my Roaming Charges

I was on a boat trip from Victoria June 10 but did not leave the country. Please cancel the charges on my current bill. I want a Human to call me.

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Koodo Community Team
J
JacobM123New Participant
asked in Roaming Charges
roaming charge

I got a roaming charge on June 26th before I crossed the Canada-US border around Vermont. I was still in Canada

113
Koodo Community Team
K
Kait8960New Participant
asked in Roaming Charges
Remove roaming charges

In the past month when driving between Sault Ste. Marie and wawa I got roaming charges twice. I have since turned off my data roaming but would like the charges removed. 

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Koodo Community Team
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TiggerNew Participant
asked in Roaming Charges
roaming charges

I was charged incorrectly for roaming to the US on June 4. We live within a mile of the US border. This has happened in the past. Kindly credit my account $14. Thank You.

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Koodo Community Team
M
Marina84New Participant
posted in Roaming Charges
incorrect roaming charge

On May 18th I have a roaming charge. I live on an island in BC and have not left the island since March 2024. Please take off the roaming charge. I have paid my bill (less $14). Thank you! 

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Koodo Community Team
L
lrnpngNew Participant
asked in Roaming Charges
roaming

On May 22 and May 23 I was charged for US roaming while on a plane flying over the US border. Can I get this removed from my bill? 

31
Koodo Community Team
C
CrazyeightsNew Participant
posted in Roaming Charges
Roaming charges

Hello. I was on the West Coast of Vancouver Island and your system billed me for two days of bogus roaming charges on my most recent bill. Please remove these charges as I have not been in the USA. Thanks 🙏 

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Koodo Community Team
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BecandStevieNew Participant
asked in Roaming Charges
Remove Roaming Charges on my Bill

Please remove the data roaming off of my bill. I did not leave Canada, I went on a wine tour in Niagara Falls Canada with my wife and she got charged for roaming and I didn’t, clearly a mistake as we were side by side the whole time. 

331
Koodo Community Team
C
ClgthomasNew Participant
asked in Roaming Charges
roaming charge

Charged for roaming by not being on airplane mode and flying over a lake near my house, which includes the American border. No usage. Please remove charge. 

143
Koodo Community Team
R
ReineNew Participant
posted in Roaming Charges
Roaming charges

Getting over billing for staying closer to the Us border

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Koodo Community Team
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JaquelineNew Participant
posted in Roaming Charges
Incorret rooming changes

I have 2x roaming charges on my last bill and I never left the country. My family lives in Victoria-BC and I work in Vancouver, so I take that BC Ferries route (that crosses US waters for a few minutes) quite often. My settings are usually set the way you recommend, but for some reason I think it went back to default (software update? I don't know).

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Koodo Community Team
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gracerenaud316New Participant
asked in Roaming Charges
Roaming charges

I work close to the border, i never left canada or made any calls outside of canada and i was charged a roaming fee. Can this be removed from my bill?

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Koodo Community Team
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VivekNew Participant
asked in Roaming Charges
accidental roaming

Accidental roaming charges. Please refund didn't leave the country 

31
Koodo Community Team
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DMS9328New Participant
asked in Roaming Charges
roaming charges.

I have a roaming charge on my account and I never left the country.  

71
Koodo Community Team
V
VollieFFNew Participant
asked in Roaming Charges
Roaming Charges while in Ontario

When travelling across Hwy 17 outside of Sault Ste. Marie I should not be getting roaming charges for being in the USA. This is not the first time, but it should be the last. You can do better Koodo, and, by the way, please reverse the $10.00 charge on my bill.

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Koodo Community Team
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sunshinetruckingNew Participant
asked in Roaming Charges
roaming charge

hi there, I did not leave Canada and have roaming charges on my bill *** *** **25. can u plse reverse. thk you for your time!

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Koodo Community Team
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NaomiNew Participant
asked in Roaming Charges
Incorrect roaming charges

Hi I have received incorrect roaming charges and did not catch it before it was charged on my bill. Please, kindly correct this issue as I did not leave the country. I have this issue nearly every month since I live near the border, and it is not practical for me to use airplane mode every time in my home area (as was previously advised by Koodo support). Considering this, could you please offer other solutions so that I do not get charged so frequently? Thank you!

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Koodo Community Team
W
WoodyNew Participant
posted in Roaming Charges
charged for USA roaming and was in Ontario ,lake Erie area

Charge for USA roaming and still in Canada 🇨🇦 😎 

61
Koodo Community Team

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