my easy roaming fee happened during immpossible situation. On November 12th 00:45, I departure from
vancouver to china, I switched to airmode. As I am first
class flyer, I was given one hour free air wifi which should be in at flying mode, the flight continued 13 hours.I should not be charged during flying overseas at flight mode
thanks!
jennifer
Hi
If the charge is on the pending bill, please start a new post once the charge appears on the bill and we will look into it further.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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