December

11 – Airtime (Checking Voicemail)

14 –Airtime (Checking Voicemail)

15 – Airtime (Checking Voicemail)

17 - Mobile Data Usage

18 – Mobile Data Usage

20 – Mobile Data Usage

26 – Mobile Data Usage

For the dates of December 17, 20 and 26, we found that the easy roam was triggered only by a very low data usage, associated with data leakage. As the charges for these days were accidental, a $48 credit was applied for the fees and will update within 3-5 minutes in the Self Serve account. 

As airtime usage and high amounts of data usage are present on the other days, the charges are valid. You can also verify the fees in the usage section of the Self Serve account and when you download the invoice as PDF.

We will also include our help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296 

If you want to further investigate, feel free to schedule a call-back through our Koodo Assist or send us a private message via Social Media, through the links on the bottom right of the page.