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I was charged $28 for roaming fees, but never left the country. Please remove this fee from my recent bill

Hi there ​@BALLANTA 

Accidental Roaming can happen while near the border. The phone automatically connects to a US tower and is re-routed back to a Canadian neatwork within 2 -10 minutes, depending on the signal strength. 

We looked over the days with the charges and it seems like your device remained connected to a US tower constantly for the second half of the 12’th of December and the better first half of the December 13 between 7-10 hours. 

 

From what can be verified, the charges are valid. 

If you want to investigate the situation further, feel free to schedule a callback through our Koodo Assist or send us a private message via the Social Media.