I was charged $28 for roaming fees, but never left the country. Please remove this fee from my recent bill
Hi there
Accidental Roaming can happen while near the border. The phone automatically connects to a US tower and is re-routed back to a Canadian neatwork within 2 -10 minutes, depending on the signal strength.
We looked over the days with the charges and it seems like your device remained connected to a US tower constantly for the second half of the 12’th of December and the better first half of the December 13 between 7-10 hours.
From what can be verified, the charges are valid.
If you want to investigate the situation further, feel free to schedule a callback through our Koodo Assist or send us a private message via the Social Media.
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