I have been charged for roaming even though I have not left Canada. I had this issue before so I have data roaming turned off in my phone settings as to avoid this problem again but was still charged.
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Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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