I have been charged for the last two months for Easy Roam. The reason I believe is because I was in Sault st Marie Ontario and close to the American border. Though I never left the country. Could I be refunded for these charges?
Page 1 / 1
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the days with the charge and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account.
Reply
Login to the community
No account yet? Create an account
Login with SSO
Login using your Koodo Self Serveor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.