Traveled from AB to BC, charged for US roaming on last bill....this is the second time. I just now read about turning off roaming whilst in Canada, which I will do. But wondering why when this happened last time the Koodo rep did not tell me this AND when I called after i recieved the notification this past time, I was told to call if charges show up on bill....please, train customer service on this, send a memo or something, looks like a common issue folks are having.
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Hi
To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Thank you for the feedback as well, we’ll share it with our team!
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