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Please refund me $14 for roaming charges on October 15th.

I never left canada. I seem to get these extra charges often and I don't know why. Please refund me 

Hi @Benny55,

We have looked into the charge you mentioned and as it is accidental roaming we have added a credit to your account, you can check it out in your self serve.

To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network. 

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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