Hello Koodo team,
I have been charged for the roamingwhen my data was explicity off and I never opted for roaming nor was I informed about it before charging. Please cancel my roaming charges as no data was used. Otherwise I am chnging my service. Thank You.
v
Hi there
We verified the days with the charge and found that for the December 6, the Easy Roam was triggered by a sent text message while roaming. For December 8’th, the charge was triggered by an answered incoming call while Roaming.
We would include a helpful link on how roaming is charged: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
From what can be verified, the charges are valid.
If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message on Social Media through the links at the bottom right of this page.
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