Hi,
I live in Victoria BC, which is near the US. I was sitting on the beach and got a roaming charge text, and then charged on my bill.
Please remove this charge and let me know how to prevent that from happening again.
I realize I have probably been unfairly charged roaming before and never caught it. Which seems very unfair, I live in Canada.
Thanks in advance,
Cailee
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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