Hi,
I live in Langford, BC, which is near the US. I was taking kids to the beach and got a roaming charge text and then charged on my bill. Please remove this charge. I believe I have been charged multiple times before; I just didn’t notice. Please remove all incorrect international roaming charges.Thank you
Hi
We’ve checked your past bill and we’re not seeing any roaming charges there. Please note, charges can be disputed in 30 days once the bill is issued.
To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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