Hi, I'd like to inquire about the roaming fee claim.
I checked the invoice last month, and there was an roaming fee
I have never used roaming. So I hope to correct the rate. And if there is a way to block roaming service, I want to block it. Because I don't want to waste time with such a wrong rate. I always use local USIM or eSIM when traveling, so I don't need roaming.
Thank you.
Hi there
We verified the day with the charge and found that the $16 Easy Roam fee was activated by an incoming call that was answered while Roaming and using the Koodo Sim card. The details can be verified on the 4’th page of the invoice, when downloaded as PDF.
In order to avoid future similar situations, you can deactivate or remove the Koodo SIM while traveling.
From what can be verified, the charge is valid.
If you want to further investigate the situation, feel free to schedule a call-back through the Koodo Assist or send us a private message on Social Media, through the links at the bottom right of this page.
I used Korean eSIM that time, but I also got a call from Canada eSIM Card. I checked and found that I received a call from TELUS. I changed the option to Korean Sim, so I didn't think the fare would go out. (Even when I was in Canada, I usually set calls SIM with a Korean eSIM option, so there is no doubt.) I think it's because my cell phone is a dual SIM model, can't I block roaming at all? Because I don't want to have this bad experience next time. For your information, both Korea and Canada are eSIM, so it cannot be removed.
Thanks.
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