Hello, I received incorrect roaming charges on my latest bill. I did not leave the country (Canada) but I live near the USA border. Please rectify, thank you!
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Hi
To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
thank you for your assistance!
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