Hi there I live on the border - I changed my plan to include US to avoid roaming charges . It looks like that has been corrected .
There is one roaming charge for 14$ on my bill dated August 28 that needs to be reversed - I suspect this was charged during the transition between the plans
thank you
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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