Hello, I have multiple roaming charges when only one person on the account has left the country for a Day. Could you please refund the roaming charges, except for 1 of them.
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Hi
We have reviewed the details and we have been able to remove the roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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