I was not in the United States but close to the border but still in Canada during this billing period please remove all the roaming charges and put that money back into my bank account.
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Hi
We have reviewed the details and we have been able to remove the roaming charges on the October bill since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
The credit will be forwarded to the upcoming bill that should be posted in the upcoming days.
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