There’s a roaming charge of $28 on my bill dated November 11– December 5, 2024. I’m in Edmonton during this time. Please remove this charge. Thank you in advance for your help.
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Hello
Accidental Roaming can happen while near the border. The phone automatically connects to a US tower and is re-routed back to a Canadian neatwork within 2 -10 minutes, depending on the signal strength.
We looked over the bill period and it seems like your device remained connected to a US tower constantly through the days of the charge October 11 and October 12.
From what can be verified, the charges are valid.
If you want to further dispute, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media.
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