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I have $28 worth of roaming charges on my current bill. I live in a border city and keep getting these charges when I have not left the country. Please reverse and credit my bill

Hi ​@Chris, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self serve. 

To avoid future charges please make your data roaming is off and you are manually connecting to the Koodo network.

You can do that in Settings > Cellular> Cellular data options, toggle off data roaming. 

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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