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Hi, I got a $16 charge for roaming. I did not use the roaming, could you reverse the charges please? Thank you

Hi there ​@Vicky 

We verified the days with the charge and found that it was triggered by a sent text message while Roaming. 

 

From what can be verified, the charge is valid. If you want to further investigate the charge, feel free to schedule a call-back through our Koodo Assist or send us a private message via Social Media.