Hey there! I got charged Easy roam of $14 and minutes $21.60 and I didn’t leave Canada. I was in Niagara falls that day but never crossed over. Let me know if you need any more information! Thank you!!
Nathan
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Hi
We have reviewed the details and we have been able to remove the $14 roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
The $21.60 are for calls made from Canada to International/US numbers. For more info, please download the PDF bill in self serve.
OH YEA so sorry I forgot about that call! But thank you so much for fixing that roaming! I changed that setting on my phone too!
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