Hello Koodo team,
I live near a USA boarder. On December 23rd I was charged $14 for easy roam. I did not leave Canada. Please remove. Easy Roam should only charge me when I activate it and then turn off at midnight that night as your website suggests. This is my third time being charged when I did not activate Easy Roam, come on!
Thank you,
Loyal but annoyed customer
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
Thanks for the tip. Can you confirm that charges will be removed?
Happy to help
As mentioned in the note above, the charge was credited and the amount due was updated with immediate effect.
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