I have been charged for Roaming Sept and Oct. please reverse the charges. I changed my plan yesterday so that this would not happen again but if I do not receive satisfactory resolution I will be forced to cancel with Koodo. I want a call back. (That means I need to speak with a human) I am disabled and cannot deal with this. Please help. This took me an hour to write. Thanks.
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Hi
We’ve looked into the charges and they are valid as there was data usage and calls to your voicemail on all 3 days. You can also check the usage section in self serve and the PDF bill
If you would like to dispute the charges further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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