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Hi there:

 

I was charged easy roaming, $15 from Dec 8 to Jan 7. Not sure why, as we went to Mexico from Dec 16 to Dec 23, but I put my phone on airplane mode. 

 

Also, I was charged roaming, $15, Jan 8 to Feb 7 but did not go outside of the country. Can you advise?

 

Thanks,

Chris

Hi @ccropley83, please note you can dispute charges in up to 30 days once the bill is issued. 

If you would like to dispute the charges further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.


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