Hi there ​@nori 

I can definitely look into that for you. Unfortunately we could not authenticate the account through the log in method used here. You can log out of the community and when you log back in, you can use the Self Serve method as shown in the following picture: 

Let us know when it is completed. 

Hi, I’m logged in with my Koodo account now, thanks

Thank you for signing in! Keeping the data roaming off will only prevent charges for data, not calls or SMS.

In this case, the Easy Roam charge was triggered by an outgoing SMS, you can also check the usage in your Self Serve.