We live near the US border and were charged for roaming on Dec 12 & 23. We were not outside of Canada and would like the charges reversed. Thank you.
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Hi
To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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