Hi @Rondi Craig 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Where do I find the response that you sent as a result of my original message?

@Rondi Craig, you can find the response in this thread. My colleague has already added a credit for your accidental roaming charge, let us know if you have any other questions.