I wanted to cancel my account the end of January
I called with you guys first week of January and I asked about what I wanted
And The assistance said I need to pay once more and then I don’t need to pay anymore after last bill on January
I paid it
Why Did I get the bill on March?
I’m not in Canada anymore
Could you please help me?
Thank you
Hi
We have looked into it and we see the account was canceled at the end of January, however, there was no payment received for the final bill.
The March bill includes the amount forwarded from the February bill (which was the final bill)
Please check the PDF bill in self serve for more details.
For more info about the cancelation policy, please check https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo
If you would like to discuss the charges further, you can send us a PM on Social media
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