Hi,
Unfortunately, the incorrect perk has been added to my account.
I would like to change my “international sms” perk to “unlimited long distance call pack” perk but it is asking to add extra $10 per month. I do not have the option to change the perk, but only the option to add additional.
Could someone help me just change my perk to “unlimited long distance call pack” without having to pay extra for the perk?
Thank you
Hi there
You would have the option to remove your current perk and select the other. Do you see that as an option ?
No. That option is not there.
We understand
We would recommend clearing the cache and cookies, try a different browser or device and test.
In the meantime, we can make the change from our side. Make sure to not use the Unlimited International SMS for now and keep in mind that the Unlimited international Long Distance pack will start working from your new bill cycle onwards.
In order to make sure that you are not charged for usage after removing the perk, we will wait for your confirmation here before we make the change.
I cleared the cache, tried different browser and the option did not show up unfortunately. So yes please, do make the change from your end. Thank you.
We understand
We changed the perk from Unlimited SMS to the Unlimited Long Distance Pack. It would update within 24 hours.
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