Hi ​@Laghed 

We could not authenticate the account through the log in method used here. You can log out of the Community account and when you log back in, use the Self Serve method, as shown in the picture below and let us know when it is completed. 

I started a new account in self serve named ‘Laghed2’ 

Im confused , anyways today I can login to self serve for some reason where yesterday I couldnt, please remove the roaming charge from my bill thank you

Indeed ​@Laghed  we can see that the account was now authenticated. Your request was already addressed in the post you made on the other account.