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BrownblazerNew Participant
 Roaming Charges
Never left Canada incurred a roaming charge

My son’s phone was charged a roaming fee. (Abbotsford airport - he was on a flight to Calgary - July 4).  Please reverse

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thisisunnecessaryNew Participant
 Roaming Charges
Accidental roaming charges never left canada

My wife and i were billed for roaming charges to the US while in Dunnville Ontario. We never left Canada. Please reverse them. Thank you. 

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Koodo Community Team
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MasterKyleNew Participant
 Roaming Charges
Charged roaming charges when I never left Canada

I was in Long Point Provincial Park and was charged for roaming in the US. Please reverse the charges.

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Koodo Community Team
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ThisisstupidNew Participant
 Roaming Charges
Roaming charge

I have been charged for roaming while in Victoria BC. Please reverse the charge. Also this is the most cumbersome way I’ve ever had to seek customer support- who's idea was this!

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Koodo Community Team
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OornehdNew Participant
 Roaming Charges
i was charged roam for the US.

I was charged roaming for the U.S. while I was in Sault Ste Marie Canada. How do I get this charged removed.

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Koodo Community Team
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pyeyieNew Participant
 Roaming Charges
billing charges

How can I get my roaming charges removed or have my plan to inc data from the u.s

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Koodo Community Team
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isabelleportNew Participant
 Roaming Charges
Roaming charges

Hello, on my last bill I was incorrectly charged for roaming when I travelled close to the border. I drove through the town of Grand Forks, BC, and nearby towns, but did not travel outside of Canada. Please review my latest bill as I would like to be refunded this charge. 

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Koodo Community Team
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KartikAgarwalNew Participant
 Roaming Charges
Incorrect Roaming Charge

Hi , I am incorrectly charged for 1 day of roaming probably because I was in Niagara Falls Canada on June 14th and may be because it is closer to the US border. I got a message that roaming was enabled as well as I am charged on my bill. Can you please review it and revert the charges and I will can make the bill payment. 

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Koodo Community Team
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AliciapeteNew Participant
 Roaming Charges
roaming charges

I live in Victoria and have roaming charges that need to be removed. Haven’t been to the states since November 

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Koodo Community Team
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Fry93New Participant
 Roaming Charges
roaming charges when i wasnt outside canada

June 22 I was charges for roaming charges, need it reversed as I never left Canada, only went to Niagara Falls Canada.

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Koodo Community Team
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LeahVNew Participant
 Roaming Charges
US Easy Roam Charge Made in Canada - Please Reverse!

Hi I see that I somehow picked up an Easy Roam charge in my previous billing period of $14 that I need reversed. I was nowhere near the US border so can’t explaIn how this may have happened. I refuse to pay this charge please reverse it. - Leah 

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Koodo Community Team
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JamieFlipNew Participant
 Roaming Charges
Incorrect Roaming Charge

I have always had the exact same monthly phone bill but I noticed that my bill this month was quite a bit higher. I looked into it and noticed an extra add on fee which I have never received before, and a roaming fee which stated that I travelled to the US. I don't live near the US boarder and have not travelled near the boarder in over a year so I am confused as to why I received this charge. This is clearly accidental and I would like to have both the add on charge and the roaming charge reversed.

51
Koodo Community Team
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SamPNew Participant
 Roaming Charges
Border Town Roaming Charges

We live in a border town to the US. Our account recieved a $14 roaming charge on June 28 while still in Canada. How do we have this removed and prevent it from happening again in the future?

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Koodo Community Team
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K. JackNew Participant
 Roaming Charges
Accidental Roaming Charges Never Left Canada

I was on the BC Ferry when this charge happened. I never left Canada

71
Koodo Community Team
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lotabertNew Participant
 Roaming Charges
Please remove incorrect Easy Roam charges

Hi, I have been incorrectly charged. We were visiting a coastal BC city, not the USA. Please help!

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Koodo Community Team
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Customer9867New Participant
 Roaming Charges
charged for roaming

I was charged for US roaming but never left the country. Please refund my account. 

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Koodo Community Team
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nolaNew Participant
 Seasonal hold
Put on Seasonal Hold again

Hello, I need to be put on seasonal hold again this year but I can’t do that via Self-serve. Please help.

31
Koodo Community Team
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leapsNew Participant
 Roaming Charges
Roaming charges added in error

I was in Italy for 3 weeks, using a data eSIM from Airalo the entire time. For some reason I see multiple activations of roam like home and no actual usage (as I said I was using an eSIM the entire time). Please reverse these charges as I did not actually do any roaming and have no idea why they are appearing. 

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Koodo Community Team
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Greg Poirier192025New Participant
 Roaming Charges
Billed for Roaming when i never left the province

I was billed for roaming in the US again when i didn’t cross the border, i had my phone in airplane mode which is what the last agent told me when i got close but it didn’t make a difference, this is the second time this year, last time the agent said they would refund the charges and never did.  Please correct this issue and refund me the charges.  Customer service has been beyond frustrating to deal with so far.  Thanks.

51
Koodo Community Team
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RustyNew Participant
 Roaming Charges
incorrect roaming charge

I was charged and incorrect data roaming charge on June the 19th please reverse the charges and respond to me so that I know those charges have been reversed on my bill

111
Koodo Community Team
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BertaStephNew Participant
 Roaming Charges
roaming

I was charged for roaming and did not leave the country. I was in Niagara falls Canada. I did not get a text that I've left the country. I did not go to the American side. Please remove those charges from my account.

41
Koodo Community Team
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MaceyCNew Participant
 Roaming Charges
roaming charge error

I posted a question last week about an incorrect easy roam fee charged to my account. I got a response saying that the fee will be removed, however I still see the $14 showing up on my current bill. I am set up with autodeposit. 

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elangomenNew Participant
 Seasonal hold
Out of country

Hi, I am already out of Canada. Please suspend (Seasonal Hold)my service temporarily immediately..Thank you.Manonmani Nagarajan.

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Koodo Community Team
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alancottNew Participant
 Roaming Charges
Reverse Roaming Charge

I am being instructed to post here in order to have my roaming charge reversed. I was in Port Colborne, Ontario on July 21 and 22, 2025. I never left Canada or entered the United States. I am being charged $14 for roaming that I need to have reversed.

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Koodo Community Team
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MikeHNew Participant
 Roaming Charges
Roaming charge to be reversed

There is a roaming charge on my latest bill and I have never left the country.  Could this please be reversed.  Thank you.

41
Koodo Community Team

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