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Unanswered questions

18
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jd1234New Participant
 Seasonal hold
Seasonal Hold or other

Have left country, but will return and want to be able to use my number as pay-as-you-go. Can you cancel my monthly contract but keep my number?Thanks!

153
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russtNew Participant
 Manage your Koodo perks
trouble adding perk

Hello I am unable to add the unlimited long distance perk to my account

41
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RussNew Participant
 Roaming Charges
Minutes and Message charges on this new bill.

 I wish to speak to an agent. I live on the north shore of Lake Erie in Selkirk, Ontario Canada and have not travelled outside of Canada. I would like to be credited.

30
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K
KDriscollNew Participant
 Roaming Charges
Erroneous roaming charges

Please reverse the US roaming charge on my last bill. I did not leave the country, I was just close to the border (on Grand Manan Island)Thank you,Kendra 

10
K
K
KarajNew Participant
 Roaming Charges
Accidental Roaming Charges

Please reimburse roaming charges from last bill. I was on Vancouver Island, I did not leave Canada. 

10
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Jessica AlexandraNew Participant
 Roaming Charges
Incorrect Roaming Charges

Please remove the roaming charges from my bill for the last cycle, as I did not leave Canada. Thank you.

71
Koodo Community Team
A
AnaNew Participant
 Roaming Charges
accidental roaming charges

Please remove accidental roaming charges 

71
Koodo Community Team
D
DunnyNew Participant
 Seasonal hold
Pause my plan

Hello, I have been out of the country for over a week now, could you pause my plan for me? Thanks 

51
Koodo Community Team
O
oaaron12New Participant
 Roaming Charges
Incorrect Roaming Charge

I have a roaming charge on my latest bill despite not leaving the country. Could someone please review and remove this charge. 

91
Koodo Community Team
J
JennydawneNew Participant
 Roaming Charges
incorrect roaming charged

I received roaming charges on my Bill when I was not out of the country. I was close to the border, but not in the United States and I would like them reversed. 

142
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SydneyjstewartNew Participant
 Roaming Charges
incorrect roaming charge

I received a roaming charge on my phone bill that was incorrect. I did not travel to the USA. I live by the border of Buffalo NY and my phone switched over. I’m looking to receive a credit on my next bill. 

61
Koodo Community Team
Q
QQQQNew Participant
 Roaming Charges
Incorrect roaming fees

Incorrect roaming fees. Charged as sending “US Text messages”, never left Canada. Why am I having to make a community post for all to see? “The community” can’t help me and shouldn’t have to with a service I’m paying for.

61
Koodo Community Team
J
jellyfish123New Participant
 Seasonal hold
Requesting Seasonal Hold (Abroad Since May 5)

Hi Koodo team,I’ve been abroad since May 5 and just learned about the Seasonal Hold Plan. I haven’t used any cellular service since then and would like to request a seasonal hold starting June 13, or sooner if possible.If there's any way to apply the hold retroactively from May 5, I’d really appreciate it. Thanks so much for your help!

51
Koodo Community Team
S
SahandNew Participant
 Seasonal hold
Seasonal hold

Can you please pause my plan since I’m on a long vocation until August 24th, it does not let me to do it anymore since I did it once only for one minute just to test it and after that I change it to my plan again and now it does not let me to actually use it, in addition there was no notice or warning to tell this is going to happen.

71
Koodo Community Team
J
JayremyNew Participant
 Manage your Koodo perks
perk

I added a free perk and received an email that the free perk cost $10 /month. How can I remove the perk. If it's not free I don't need it. 

103
Koodo Community Team
M
Mint789New Participant
 Manage your Koodo perks
Perk is showing up as add ons

I chose Data rollover as my perk. And now it’s showing up as add on and require payment.

71
Koodo Community Team
P
Petis PasNew Participant
 Roaming Charges
Incorrect roaming fees

I live on Vancouver Island Canada. I was hiking the West Coast Trail on the island the entire time. I got notified of a roaming fee so I instantly went on airplane mode and had roaming turned off. I received a roaming charge on my bill even though I should never have connected to that network in the first place. 

112
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J
J.C.New Participant
 Roaming Charges
accidental roaming charge

Hi. I got accidentally charged 14$. May i please have this removed? Thank you.

91
Koodo Community Team

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