I was accidentally charged $14 for data roaming for 1 minute. Please reverse that charge. Thank you
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Hi
We have looked into it and based on the usage, the phone remained connected to US towers for 5 hours in a row for mobile data, we recommend checking the usage section in self serve for more details
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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