Hi there ​@Lorabell 

We cannot schedule callbacks here, over the Community. You can schedule one by requesting a callback through our Koodo Assist: www.Koodomobile.com/Chat 

Our access is limited to some actions here, however, we can assist with certain things. You can share the details on how we can help and we will do our best to assist you. 

As it is a Public space, for your privacy and security, please do not share or include personal information.