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I was charged $14 for Easy roam on July 12, 2025 while I was still in Canada. I was near the USA boarder but was still in Canada. Please remove these charges from my account. Thank you!

Hi ​@Lesley, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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