I was incorrectly charged for Roaming I didn't do on my August bill. (July 20, 11:32 am). After wasting a couple hours on your non-service resources with no response or effect, I paid my bill, less the erroneous charges. They've now been re-added to my September bill. PLEASE remove them from my bill (along with the late-payment charge).
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Hi
In order to access the details on our end, we’d need you to log into your community account using via self serve, as in the screenshot below and let us know once done.
DONE.
We are still unable to identify your account here.
If you are already logged into your community account here, please log out and log back in using incognito mode on your browser.
Logged out and back in.
Thank you!
Unfortunately, we are still unable to identify the account based on your community profile.
Are you using the same email here as the one on your self serve account? (Please don’t share it here!)
Disregard. I spoke to a helpful “human being” who has solved my issue.
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