I was charged for roaming on 2 bills when I never went into the States: April 13 and Jun 9. I live in Victoria, BC but drove to Jordan River and got a text that I was in the states. I have roaming turned off on my iphone so I’m not sure how it let anything go through. Can you please reverse the charges?
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Hello
We verified the day with the charge and confirmed accidental roaming on June 9. A $14 + tax credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
As for the charge on April 13, please note that there is a period of 30 days to dispute a charge that you disagree with (up to 90 days in case the roaming charge appears on a later bill) - https://www.koodomobile.com/en/service-terms
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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