Hi ​@MasterKyle 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

I do NOT want any of my customer service issues posted so if I inadvertently agreed to this by having to"accept" the terms and conditions before being able to proceed, then this message is written to inform you that I do NOT accept these terms and conditions

Hi ​@Vivian 

We understand that you may not feel comfortable posting here on community, however we do not ask for personal information to be posted here since it’s a public forum. As long as you log into your community account via self serve and mention the bill for which you dispute roaming charges, we will be able to look into it and further assist.

If you prefer to speak with a rep over the phone, you can still request a call back through the virtual assist or you can send us a private message on social media using the links at the bottom of this page.