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I’ve been charged roaming fees to my 6668 account, but I was in Canada the entire time.  I was in Sault Ste Marie Ontario which is on the US border but never entered the US.  There were 3 instances of this on Aug 1st, July 30 and 31st

Hi ​@JohnnyD, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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