Please remove the $14 roaming charge from our bill. We did not travel to the US. I work in Port Hope at an office on Lake Ontario and it is telling me I am roaming in the US. Something must be done to block US carriers from penetrating across the border. This is making me livid.
James Benz
Hello
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Thank you for addressing this. I made the change in my wife’s phone. I also doublechecked my own. All the best to you and your company.
James Benz
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