Hello ​@BBB 

We verified the day with the charge and confirmed accidental roaming. A $14 + tax credit was applied for the fee and will update within 3-5 minutes in the Self Serve account. We only found one Easy Roam fee on the latest released invoice. If there are charges in the ongoing bill cycle, we would have to wait for the new bill to be released. You can reach out here when the new bill is loaded in the Self Serve account and we will gladly investigate the roaming charges, if any. 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296